سياسة الاستبدال و الإلغاء

In case the customer wishes to cancel scheduled orders, cancellation is only available before 24 hours from the time of order dispatch for delivery or pickup. A credit will be issued equal to the amount paid in the store, in the form of a discount code, which can be used within 3 months from the date of cancellation. The amount is not refunded in cash. Products cannot be exchanged or returned after receipt. Cancellation is not accepted after the order has been dispatched for delivery, and the credit is not refunded whether it has been received or not. Cancellation is not accepted on the same day as delivery or receipt. In case of delay in receiving the order from the branch, the responsibility lies with the customer, and cancellation or exchange of the product for another is not accepted. Please read all instructions provided on the delivery pages and check the available times to avoid any reasons for cancellation. Cancellation policy for seasonal and holiday orders: Due to high demand during holidays and seasons, and to ensure the best service: cancellations or modifications to special or scheduled orders are not accepted after confirmation. The amount is not refunded for any reason after the order is confirmed. Please ensure all order details are correct before completing the purchase. Note: Delivery fee is non-refundable if you change your preference to pick up from the branch. Please confirm delivery times and select the option that suits you before placing the order. We kindly ask our valued customers to verify order details and times before payment to avoid any confusion or delays.